Payment Terms

Payment Terms

Remember we bill services in advance – for example, your monthly recurring subscription charges for October services will appear on the invoice that is available from your Customer Zone from the 22nd of September.

Resellers with signed MRA/MSA agreements can refer to their contracts for payment terms.

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    • Payment Options

      We accept the following methods of payment to make it easy for you to pay your bill: Monthly Debit Order Monthly Credit Card Vox Online Payment Electronic Funds Transfer Monthly Debit Order With this option, you authorise a monthly deduction from ...

    • My Payment Due Date

      Your payment is due on the invoice due date.

    • Update Payment Details

      You can update your payment method on the Customer Zone Step 1: Go to the Customer Zone Step 2: Enter your cell phone number Step 3: Enter OTP Step 4: Click on Account / Payments and Billing Step 5: Select Edit Payment Info Step 6: Choose New Payment ...

    • Account Suspensions

      Why is my account suspended? Your services will be suspended when your payment is overdue and your account remains in arrears. You will receive notifications via email and SMS advising you of a failed or late payment. Services will be reactivated ...

    • VOX Fibre New Applicants FAQ Sheet

      How long is the contract? VOX Fibre to the home is month to month, however if the service is cancelled within 12 months of activation, the full installation or setup and configuration fee is payable as part of the cancellation fee. Cancellation fees ...