VOX Fibre New Applicants FAQ Sheet
How long is the contract?
VOX Fibre to the home is month to month, however if the service is cancelled within 12 months of activation, the full installation or setup and configuration fee is payable as part of the cancellation fee. Cancellation fees will not be pro-rated.
What do I have to pay now?
Nothing, unless specifically instructed by VOX.
Each fibre network operator (FNO) defines its own standard installation. If a non-standard installation, re-installation or any move of equipment is required, the Customer shall be responsible for the costs of any facilities, extra cabling, additional trenching and other expenses that is necessary to install the service. Such costs shall either be charged by the relevant network operator directly to the Customer, or through Vox, depending on the business model of the network operator.
Each fibre network operator (FNO) defines its own standard installation. If a non-standard installation, re-installation or any move of equipment is required, the Customer shall be responsible for the costs of any facilities, extra cabling, additional trenching and other expenses that is necessary to install the service. Such costs shall either be charged by the relevant network operator directly to the Customer, or through Vox, depending on the business model of the network operator.
How do I pay?
- Debit Order
- EFT
- Vox Customer Portal
Please refer to Invoices and Billing regarding:
- When will invoices be sent out.
- How to view your Statements / Invoices
Please note your first invoice will include: Once-off, Pro-Rata and Following months fees.
How do I apply?
- Online at https://shop.vox.co.za/ftthsolutions
- Please have a Clear copy of your ID/Smart Card (Front & Back) ready to upload
- Emailing support@thejonas.co
How long will it take?
Installation is 7-14 business days and is processed in 2 parts:
- Fibre installation into your home:
- You will be called to schedule the installation day and time
- Your VOX Router is delivered to your home.
- Once the installation is completed the FNO will hand over to VOX
- The router will be delivered with step by step instructions of how to self install
Related Articles
Payment Options
We accept the following methods of payment to make it easy for you to pay your bill: Monthly Debit Order Monthly Credit Card Vox Online Payment Electronic Funds Transfer Monthly Debit Order With this option, you authorise a monthly deduction from ...Pro-rata Billing Charges
What is pro-rata billing? It’s the charge applicable for a service that you used for a part of the month. It’s applicable for Monthly Recurring Charges (MRC) that are activated during the month. Pro-rata billing is charged when: A new service is ...Invoices and Billing
When will invoices be sent out? Our billing run is from the 22nd to the 6th of every month. Statements and invoices will be automatically emailed to the listed contact on the account. How to view your Statements / Invoices View your invoices and ...Payment Terms
Remember we bill services in advance – for example, your monthly recurring subscription charges for October services will appear on the invoice that is available from your Customer Zone from the 22nd of September. Resellers with signed MRA/MSA ...My Payment Due Date
Your payment is due on the invoice due date.